Frequently Asked Questions
Answers to common questions about our pharmaceutical and healthcare services
What products does Aditi Ismat Pharmaceutical supply?
We supply pharmaceuticals, medical equipment, surgical instruments, hospital supplies, nutritional products, and institutional goods to healthcare facilities in Nigeria and India. All medicines are NAFDAC or CDSCO registered as applicable.
Do you deliver across Nigeria and India?
Yes. We deliver to major cities including Lagos, Abuja, Port Harcourt, Kano, Mumbai, Delhi, and other locations. Cold-chain products receive specialised temperature-controlled shipping.
How can I place a wholesale or bulk order?
Contact our wholesale team through the enquiry form or call our Lagos office. We provide customised quotations for bulk pharmaceutical orders, hospital supply contracts, and institutional procurement programmes.
Are your pharmaceutical products certified?
All products meet NAFDAC requirements for Nigeria and CDSCO standards for India. Our manufacturing partners hold WHO-GMP certifications, and we provide Certificates of Analysis with every shipment.
Do you supply to hospitals directly?
Yes. Our Hospital Supply programme provides direct delivery to hospitals, clinics, and healthcare institutions with dedicated account management, scheduled deliveries, and regulatory documentation support.
What is your return and complaint policy?
Product quality concerns can be reported through our Raise Concern page. We investigate all complaints within 5 business days. Returns are accepted for damaged or non-conforming products in accordance with our quality assurance procedures.
Can I track my order?
Yes. Use our Track Order page with your order reference number. You will receive tracking updates including dispatch, transit, and delivery confirmation for all shipments.
How do I become a distribution partner?
Submit a partnership enquiry through our contact page. We welcome licensed pharmacies, healthcare distributors, and institutional buyers in Nigeria and India to join our distribution network.